Frequently Asked Questions
Everything you need to know about your Maileg order
What materials are Maileg toys and clothing made from?
We prioritize natural materials. Most of our products are crafted from high-quality linen and cotton, ensuring a soft touch and durable finish that lasts for generations.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns for unused, unwashed items in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are Maileg products safe for all ages?
Safety is our top priority. All our products are tested to meet international safety standards (EN-71 and ASTM). Please check individual product descriptions for specific age recommendations.
How do I care for my Maileg fabric items?
We recommend hand-washing our soft toys and clothing in cold water with mild detergent. Lay flat to dry to maintain the shape and integrity of the delicate fabrics.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes at checkout to make your gift extra special for your loved ones.